Privacy Policy
Last updated: May 12, 2025
This Privacy Policy explains how BNB Travel and Tours (“BNB”, “we”, “us”, “our”) collects, uses, shares, and protects your information when you visit https://bnbtravelandtours.com/, contact us on WhatsApp/phone/email, or book desert safari, dune buggy, and quad bike packages with us.
We are a DTCM-approved tour operator in the UAE (Trade License 1125335).
Who this policy covers (scope)
Visitors to our website and gallery pages
Guests who enquire or book tours (online forms, chat, WhatsApp, phone)
Partners and suppliers who help deliver the tour (drivers, guides, activity providers)
If you do not agree with this Policy, please do not use our website or services.
The data we collect (and why)
a) Information you give us
Contact & booking details: name, email, phone/WhatsApp, hotel or pickup location, preferred date/time, group size, age ranges.
Payment details: we use PCI-DSS–compliant payment processors. We do not store full card numbers on our servers.
Special requests: language preference, accessibility needs, celebration notes (e.g., anniversary), dietary preferences for camp dinners.
Documents (if required by law or supplier): limited ID data to confirm age or eligibility for certain activities. We only request what is necessary.
b) Information we collect automatically
Usage data: IP address, device type, browser, pages viewed, time on site, referring URLs.
Cookies & similar tech: to run the site, remember preferences, analyse traffic, and show relevant ads (see Cookies section).
c) Information from third parties
Payment providers (transaction status),
Advertising/analytics partners (aggregated performance data),
Hotel/concierge partners (if you ask them to book on your behalf).
We collect only what we need to answer enquiries, confirm bookings, run your tour safely, take payment, and improve our services.
How we use your data (desert safari use-cases)
To provide the service: confirm availability, send itineraries & pickup details, manage group lists, coordinate guides/drivers.
To process payments: via secure payment gateways.
To communicate: booking confirmations, reminders, operational updates (weather/route changes), and post-tour follow-ups.
To personalise & improve: fix site issues, measure page performance, refine tour packages, improve safety information.
To market responsibly: send relevant offers and updates only if you opt in (unsubscribe anytime).
To comply with law: invoices, accounting, tax, and tourism regulations.
Legal bases (where applicable): performance of a contract (your booking), legitimate interests (service quality, safety, fraud prevention), consent (marketing, certain cookies), and legal obligation (records and compliance).
Cookies, analytics, and ads
We use the following categories:
Essential cookies (required): site security, forms, checkout.
Analytics (e.g., GA4): understand which pages and tours are useful.
Marketing (e.g., Google Ads/remarketing): show relevant ads to people interested in desert tours.
Your choices: manage cookies in our banner, change browser settings, or use ad preferences tools from Google/other networks. Turning off non-essential cookies may reduce personalisation but the site will still work.
Sharing your information
We share only what is necessary:
Tour delivery partners: transport providers, guides, campsite operators, equipment suppliers (helmets, buggies/ATVs).
Payment processors: to complete your transaction.
IT/marketing vendors: website hosting, email/SMS tools, analytics/ads platforms.
Legal/authorities: if required by law or to protect our rights and our guests’ safety.
Business transfers: if we restructure or sell parts of our business, your data may transfer with standard protections.
We do not sell your personal data.
International transfers
Our website and vendors may store or process data outside the UAE. We take reasonable steps to ensure appropriate safeguards are in place (contractual protections, security controls) so your information stays protected wherever it is processed.
How long we keep data
Booking records: kept for the period required by UAE law (accounting/tax/tourism) and for handling chargebacks or disputes.
Enquiry emails/WhatsApp messages: typically 12–24 months to assist returning guests and measure service quality.
Marketing lists: until you unsubscribe or we clean inactive contacts.
Analytics data: kept in line with our tool settings and business needs.
When retention ends, we securely delete or anonymise the data.
Your rights and choices
Subject to applicable law, you can:
Access the personal data we hold about you
Correct inaccurate or outdated information
Delete data we no longer need (where possible)
Object to certain processing or withdraw consent (e.g., marketing)
Port data you provided to us, when technically feasible
To exercise your rights, contact us (see Section 12). We may ask for proof of identity for your security.
Children
Bookings must be made by adults (18+). We do not knowingly collect personal data from children without parental consent. If you believe a child provided data to us, contact us and we will delete it.
Security
We use reasonable technical and organisational measures to protect your data: TLS encryption, access controls, backups, and staff training. No system is 100% secure, but we work hard to keep your information safe.
Links to other websites
Our website may link to third-party sites (e.g., payment pages, review platforms, partner camps). We are not responsible for their privacy practices. Please review their policies.
How to contact us
BNB Travel and Tours
If you are based in the EU/UK, you may also have the right to contact your local data authority.
Changes to this policy
We may update this Policy to reflect changes in law or our services. We will post the new version here and update the “Last updated” date. Important changes may be emailed or displayed on site.
Short version (for your footer or booking form)
We collect only what we need to answer enquiries, confirm and run your desert safari / dune buggy / quad bike tour, take payment, and keep you informed. We use secure payments, essential cookies, and optional analytics/ads. We don’t sell personal data. Manage your preferences anytime or email info@bnbtravelandtours.com.
